Our Promise: 15-Day Satisfaction Guarantee
We want you to be absolutely delighted with your Crispy 3 Fruit purchase. If there is any issue with the quality, condition, or accuracy of your order, please contact us within 15 days of delivery.
1. Returns for Edible Products (Dehydrated Citrus)
Due to health, safety, and hygiene standards, we cannot accept returns for opened or used packages of our dehydrated citrus.
- Damaged or Incorrect Orders: If your order arrives damaged, broken, or if you received the wrong product, we offer a 15-day “No Questions Asked” replacement or refund. Simply email us within 15 days of delivery with your order number and a photo of the issue. We will immediately process a replacement or a full refund to your original payment method.
- Unopened Packages: If you wish to return a package that is completely unopened and sealed, you may contact us within 15 days of delivery. You will be responsible for the return shipping costs, and a refund will be issued upon inspection of the returned item.
2. Returns for Non-Food Items (Merchandise/Accessories)
If you decide to sell non-food items (like branded towels, mugs, or bar tools), the policy is simpler:
- Accepted Condition: We accept returns on unused and undamaged non-food merchandise within 15 days of delivery.
- Process: The customer is responsible for return shipping costs. A refund will be issued to your original payment method once the item is received and inspected.
How to Initiate a Refund/Replacement:
Please email us at [[email protected]] with the following information:
- Your Order Number
- Date of Delivery
- A brief explanation and a clear photo of the damaged/incorrect item.
We aim to process all refund/replacement requests within 2 business days.